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// ==UserScript==
// @name OTRS Bot =D
// @namespace http://tampermonkey.net/
// @license MIT
// @version 1.0.3
// @description Auto-Refresh OTRS
// @author Marcelo Valvassori Bittencourt
// @copyright 2021, Marcelo Valvassori Bittencourt (https://openuserjs.org/users/marcelo.valvassori)
// @namespace mbitts.com
// @homepageURL https://openuserjs.org/users/marcelo.valvassori
// @match http://otrs.*/otrs/index.pl?Action=AgentDashboard
// @grant none
// @contributionURL https://github.com/bitts/otrs-bot.js
// @icon https://otrs.com/favicon-16x16.png
// ==/UserScript==
//--- https://stackoverflow.com/questions/25484978/i-want-a-simple-greasemonkey-script-to-reload-the-page-every-minute
(function () {
'use strict';
$(document).ready(function () {
$(document).on('DOMContentLoaded', function () {
if (!Notification) {
console.log('Desktop notifications are not available in your browser.');
return;
}
if (Notification.permission !== 'granted') {
Notification.requestPermission();
}
});
});
var jOTRS = {
me: 'Meu usuário',
debug: true,
default_time: 5,
default_days_cookies: 1,
about: {
'author': 'Marcelo Valvassori Bittencourt',
'supportURL': 'http://mbitts.com/scripts/jOTRS.js',
'create': '2020-04-13',
'lastUpdate': '2021-06-05',
'description': 'Refresh page into defined minuts.',
'name': '[HK]jOTRS Refresh',
'namespace': 'mbitts.com'
},
version: [{
'1.0.3': 'Notificação Desktop para Firefox (site inseguro necessita habilitar).'
},
{
'1.0.2': 'Contador regressivo.'
},
{
'1.0.2': 'Adicionando como caixa de menu padrão do OTRS'
},
{
'1.0.1': 'Adicionando uma interface simples de apresentacao fixed to botton.'
},
{
'1.0.0': 'Criação de atualização da página principal com dados definidos em variáveis.'
}
],
init: function () {
//jOTRS.interface_old();
jOTRS.interface_otrs();
jOTRS.contagem();
jOTRS.newTickets();
},
min: function () {
var tm = jOTRS.readCookie("timerefresh");
if (!tm || tm == '' || tm === 0) {
tm = jOTRS.default_time;
jOTRS.createCookie("timerefresh", tm, jOTRS.default_days_cookies);
}
return tm;
},
log: function (txt) {
if (jOTRS.debug) {
let tm = new Date().toLocaleString();
console.log(tm, txt);
}
},
interface_otrs: function () {
let id = '0500';
let name = 'UpdateSYS';
let last_refresh = jOTRS.readCookie("jotrs_tmref");
/*
let fim = Date.parse( new Date().toJSON().slice(0,10).replace(/-/g,'/') + ' ' + new Date().toJSON().slice(11,19) );
let inicio = Date.parse( new Date().toJSON().slice(0,10).replace(/-/g,'/') + last_refresh.slice(10) );
let jafoi = new Date(fim - inicio).toLocaleTimeString();
jOTRS.log(jafoi)
*/
let last_regress = jOTRS.readCookie("jotrs_regress");
var panel = $('<div />', {
'id': 'Dashboard' + id + '-' + name + '-box'
}).addClass('WidgetSimple CanDrag').append(
$('<div />').addClass('Header').append(
$('<div />').addClass('ActionMenu').append(
$('<div />').addClass('WidgetAction Close').append(
$('<a />', {
'href': '/otrs/index.pl?Action=AgentDashboard;Subaction=UpdateRemove;Name=' + id + '-' + name + ';CustomerID=;CustomerUserID=;ChallengeToken=zEjoGaeeoOnDGn4TZ9K36B1AflIVmGjh;',
'title': 'Fechar este widget'
}).append(
$('<i />').addClass('fa fa-times')
)
),
$('<div />').addClass('Clear')
),
$('<h2 />', {
'title': 'Update Config'
}).addClass('ui-sortable-handle').text('Update Config')
),
$('<div />').addClass('Content').append(
$('<div />', {
'id': 'Dashboard' + id + '-' + name
}).append(
$('<p />').append(
'Contagem: ',
$('<span />').addClass('jotrs_contagem').text(jOTRS.readCookie("jotrs_contagem"))
),
$('<div />').css({
'float': 'right'
}).append(
'[',
$('<span />').addClass('jotrs_tmcnt').show(function () {
var counter = (last_regress && last_regress > 0) ? last_regress : (jOTRS.min() * 60);
var myInterval = setInterval(function () {
counter--;
$('.jotrs_tmcnt').text(counter);
jOTRS.createCookie("jotrs_tmcnt", counter, jOTRS.default_days_cookies);
}, 1000);
}),
']'
),
(!last_refresh && last_refresh === "") ? '' :
$('<p />').append(
'Last TimeRefresh: ',
$('<span />').addClass('jotrs_tmref').text(last_refresh)
),
$('<p />').append(
'Time Update: ',
$('<input />', {
'name': 'jotrs_minrf',
'type': 'text'
}).css({
'width': '20px',
'text-align': 'center'
}).val(jOTRS.min()),
'min ',
$('<button />').val('Save').append(
$('<span />').append(
$('<i />').addClass('fa fa-save')
)
).on('click', function () {
let jotrs_tmref = $("input[name='jotrs_minrf']").val();
jOTRS.createCookie("jotrs_tmref", jotrs_tmref, jOTRS.default_days_cookies);
jOTRS.log('Atualizado TimeRefresh para ' + jotrs_tmref);
})
)
)
)
);
$('.SidebarColumn').prepend(panel);
},
interface_old: function () {
let last_refresh = jOTRS.readCookie("jotrs_tmref");
let mostrador = $('<div />')
.addClass('jotrs_contagem')
.css({
'position': 'fixed',
'width': '250px',
'height': '60px',
'border': '1px solid #000',
'bottom': 0,
'right': '50px',
'background': '#fff',
'padding': '5px 0px 0 5px',
'text-align': 'center'
}).append(
$('<p />').append(
'Contagem: ',
$('<span />').addClass('jotrs_contagem').text(jOTRS.readCookie("jotrs_contagem"))
),
(!last_refresh && last_refresh === "") ? '' :
$('<p />').append(
'Last TimeRefresh: ',
$('<span />').addClass('jotrs_tmref').text(last_refresh)
),
$('<p />').append(
'Time Update: ',
$('<input />', {
'name': 'jotrs_minrf',
'type': 'text'
}).css({
'width': '20px',
'text-align': 'center'
}).val(jOTRS.min()),
$('<button />').val('Save').append(
$('<span />').append(
$('<i />').addClass('fa fa-save')
)
).on('click', function () {
let jotrs_tmref = $("input[name='jotrs_minrf']").val();
jOTRS.createCookie("jotrs_tmref", jotrs_tmref, jOTRS.default_days_cookies);
jOTRS.log('Atualizado TimeRefresh para ' + jotrs_tmref);
})
)
);
$('body').append(mostrador);
},
contagem: function () {
let cnt = jOTRS.readCookie("jotrs_contagem");
if (!cnt || cnt == '') {
cnt = 0;
jOTRS.createCookie("jotrs_contagem", cnt, jOTRS.default_days_cookies);
jOTRS.log('Criando cookie[name = jotrs_contagem][value = ' + jOTRS.default_days_cookies + ']');
}
$('.jotrs_contagem span.jcnt').text(cnt);
setTimeout(function () {
let tm = new Date().toLocaleString();
jOTRS.log('Iniciando armazenamento de valores em cookies [name = jotrs_tmref][value = ' + tm + ']');
jOTRS.createCookie("jotrs_tmref", tm, jOTRS.default_days_cookies);
cnt++;
jOTRS.log('Iniciando armazenamento de valores em cookies [name = jotrs_contagem][value = ' + jOTRS.default_days_cookies + ']');
jOTRS.createCookie("jotrs_contagem", cnt, jOTRS.default_days_cookies);
location.reload();
}, (jOTRS.min() * 60 * 1000));
},
createCookie: function (name, value, days) {
var expires = "";
if (days) {
var date = new Date();
date.setTime(date.getTime() + (days * 24 * 60 * 60 * 1000));
expires = "; expires=" + date.toGMTString();
}
document.cookie = name + "=" + value + expires + "; path=/";
},
readCookie: function (name) {
var nameEQ = name + "=";
var ca = document.cookie.split(';');
for (var i = 0; i < ca.length; i++) {
var c = ca[i];
while (c.charAt(0) == ' ') c = c.substring(1, c.length);
if (c.indexOf(nameEQ) == 0) return c.substring(nameEQ.length, c.length);
}
return null;
},
eraseCookie: function (name) {
jOTRS.createCookie(name, "", -1);
},
newTickets: function () {
jOTRS.log('Percorrendo tickets abertos')
var itens = $("div[id$='TicketOpen-box']").find("div[id$='TicketOpen']").find("table.DataTable > tbody > tr.MasterAction");
//console.log(itens.html());
$.map(itens, function (obj) {
let gravidade = $(obj).find('td:eq(0)').find('div.Flag').attr('title');
let ticketid = $(obj).find('td:eq(2)').find('a').text();
let ticketurl = $(obj).find('td:eq(2)').find('a').attr('href');
let criado = $(obj).find('td:eq(3)').find('div').attr('title');
let idade = $(obj).find('td:eq(4)').find('div').attr('title');
let titulo = $(obj).find('td:eq(5)').find('div').attr('title');
let proprietario = $(obj).find('td:eq(6)').find('div').attr('title');
let object = {
'gravidade': gravidade,
'ticketid': ticketid,
'ticketurl': ticketurl,
'criado': criado,
'idade': idade,
'titulo': titulo,
'proprietario': proprietario
};
if (jOTRS.me == object.proprietario)
jOTRS.showNotification('Ticket : [#' + ticketid + '](' + idade + ') ' + titulo, ticketurl);
});
},
showNotification: function (texto, url) {
if (Notification.permission !== 'granted') {
Notification.requestPermission();
}
else {
const options = {
body: texto,
dir: 'ltr',
icon: 'https://otrs.com/favicon-32x32.png',
tag: 'soManyNotification',
img: 'https://otrs.com/apple-touch-icon.png',
};
const notification = new Notification('Notification', options);
if (url) notification.onclick = function () {
window.open(url);
};
}
},
};
jOTRS.init();
})();